Please send the following information to our customer service department at iot@akisens.com or, contact us by phone at 1-844-333-7018:
Contact us by phone at 1-844-333-7018 or by email at iot@akisens.com.
Log in to your Akicentral platform, or consult the notification received by text or email, to determine the cause. Then, gently dry the sensor with a tissue or a dry towel. Once the sensor is dry, press and hold the “open” button on the controller (left button) for five seconds. Release the button (5 to 20 second delay before the valve(s) open).
If a green light is flashing on a sensor, this means that the sensor is in alarm. In this case, wipe off the water detected by the sensor. If this does not work, call us for further assistance.
After more than 24 hours of absence, the AkiSens system will close your valve(s) and send you a notification. Upon your return, the motion sensor will recognize your presence and open the water valve(s) of your unit automatically.
In most cases, it may be the flapper of your toilet that is not latching properly. It is important to make sure that the flapper is properly positioned and closed. If you suspect that it is not the flapper, inspect the faucets, the garden hose, etc. to ensure that they are all closed. The water flow module is set to 30 minutes of consecutive water use, therefore, make sure not to exceed this time e.g., filling a bath. If you are unable to find the cause, please contact us for further assistance.
AkiSens – 1-844-333-7018 – iot@akisens.com
This certificate is available on the AkiCentral platform in your customer profile. If you are unable to download the certificate, contact us by email or phone and we will provide it to you by email. An insurer may ask you for an installation certificate, simply to have proof that you are protected by a water detection system. To obtain a rebate on your insurance premium, the installation certificate is necessary.
Depending on the type of sensor, it will require AA or AAA batteries.
In some cases, a sensor may have a low battery, and this will send a low battery, or signal loss notification. To rectify the situation, simply replace the batterie(s) inside the sensor. Depending on the type of sensor, it will require AA or AAA battery(s). Once the batteries have been replaced, if the problem persists, this sensor may be defective or, there may be some interference in your unit that is preventing the sensor from communicating with the controller of your unit. If this is the case, we ask that you contact us so that we can determine the cause remotely or, with a visit from a certified technician.
Contact us to proceed with some verifications to better understand the issue.
The monthly fee gives you access to the AkiCentral platform and allows you to get personalized service remotely. AkiCentral is a way to quickly access information about your system and the components installed in your unit.
Contact our customer service department to update your information so that we can send you a Welcome email with your access information.
Although rare, this type of installation can be done. However, if there is no access hatch, a hatch will have to be built to install the sensor underneath the bath. This is a case-by-case situation and will require the agreement of your property management company, and/or union.
When the controller has not received the status of the motion detector after 24 hours, the system treats this information as if there is no one in the unit and closes the valve(s). In this case, simply change the AA battery in your motion detector. Contact us if the problem persists
