Please send the following information to our customer service team at iot@akisens.com, or call us at 1-844-333-7018:
– First and last name
– Language preference
– Phone and cell phone numbers
– Email address
– Address and unit number
You can reach us by phone at 1-844-333-7018 or by email at iot@akisens.com.
Log in to your profile on the AkiCentral platform, or check the notification you received by text or email, to find out the cause. Gently dry the sensor probe with a tissue or a dry towel. Once the probe is fully wiped down, press and hold the “open” button on the controller (the left button) for five seconds, then release it. It can take five to twenty seconds for the valve or valves to open.
A blinking green light means the probe is in alert. Wipe the area where water may have been detected. If the light stays on, contact us for help.
After 24 hours of absence, the AkiSens system automatically closes your unit’s valves and sends you a notification. When you come back, the motion detector recognizes your presence and opens the valves automatically.
The problem often comes from a toilet flapper that isn’t closing properly. Make sure it is properly seated and closed. Also check your fixtures (faucets, outdoor garden hose, etc.) to confirm everything is fully shut off. And make sure you don’t run water continuously for more than thirty minutes (for example, filling a bathtub).
If you can’t find the cause, contact our customer service team: 1-844-333-7018 or iot@akisens.com.
The certificate is available in your client profile on AkiCentral. If you can’t download it, contact us and we will send it to you by email. This certificate is proof that you are protected by a water leak detection system, and it may be required to get a discount on your insurance premium.
Depending on the sensor type, AA or AAA batteries are required.
The monthly fee provides access to AkiCentral and personalized remote support.
This allows for monthly monitoring and assessment of the entire building, as well as actions to ensure the system’s maintenance and performance and the compliance of all units in the building.
Contact our customer service team so we can update your information and send you a welcome email with your login credentials.
While rare, this type of installation is possible. If there is no access panel, one will need to be built to install the sensor under the bathtub. These installations are handled case by case and generally require approval from the property management company and/or the condo association.
